About Our Delivery Time
Delivery vary depend on the courier and shipping company.
items in stock: 7-14 working days.
Items that are out of stock: Please email or call us for assistance. Made to order items: 5-6 weeks Pre-order items: 2-4 weeks, depends on the item. For more accurate delivery lead time on out-of-stock and pre-order items, kindly email us at support@shoplumiy.com
Storage Timeframe & Charges
If you would like your item(s) to be delivered later, we do provide FREE STORAGE up to 1 months from the date of purchase; or from the product ready date of Made-To-Order item(s) / Pre-Order item(s).
After the 1 months’ free storage period, the storage fee will be charged at 5% of the item(s) value per month.
The storage fee accrued to be paid by the customer before the item(s) is shipped out or self-collect.
Item(s) that is being stored at our store for more than 1 months are not exchangeable or refundable
Self-Collection by appointment.
Reach us by email: support@shoplumiy.com or contact us
*Pick up schedules are available on MONDAY TO SATURDAY only.
– Monday to Friday (2pm – 5pm)
– Saturday (12pm – 2pm)
* Please inform us at least ONE day in advance for the pick up date.
* 12pm – 2pm is break time , no pick up are allowed. (Monday to Friday only)
* Pick Up are not available on Public Holiday
Important Notice
- Order must be fully paid before the appointment arrangement.
- Customers need to bring along the proof of the sales order upon the self-collection.
- Customers need to ensure the suitable transportation that could fit in their ordered items.
- Customers need to inspect the items carefully before leaving, we are not responsibility for the damaged or dented goods after left from our store.
